At phcash22, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold under Philippine law. We keep it straight — no confusing legalese where plain English will do.
Six key commitments phcash22 makes to every player regarding their personal data.
phcash22 fully complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC) of the Philippines.
All data transmitted between your device and phcash22 is protected by industry-standard 256-bit SSL/TLS encryption. Your personal and financial information is always secured in transit.
phcash22 will never sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely to operate and improve your phcash22 experience.
You have the right to access, correct, delete, and port your personal data. You may also object to or restrict certain processing activities. phcash22 honours all DPA-granted rights promptly.
In the unlikely event of a data breach affecting your personal information, phcash22 will notify you and the National Privacy Commission within 72 hours, as required by Philippine law.
phcash22 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by PAGCOR regulations and Philippine law.
phcash22 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information. This Privacy Policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as the regulations of the National Privacy Commission (NPC).
This Policy applies to all personal data collected through the phcash22 website, mobile platform, customer support channels, and any other touchpoint where phcash22 interacts with you. It should be read together with our Terms & Conditions and Responsible Gaming Policy.
phcash22 is the data controller responsible for your personal data collected through the phcash22 platform. As data controller, phcash22 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable Philippine privacy regulations.
phcash22 has appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and serving as the point of contact for all privacy-related enquiries. Contact details for our DPO are provided in Section 14 of this Policy.
When you create a phcash22 account, we collect the following information:
To comply with PAGCOR regulations and the Anti-Money Laundering Act (Republic Act No. 9160), phcash22 may request the following documents during the Know Your Customer (KYC) verification process:
When you make deposits or request withdrawals on phcash22, we collect:
phcash22 automatically records data related to your use of the platform, including:
When you access phcash22, we automatically collect certain technical information:
When you contact phcash22 customer support via live chat or email, we collect the content of your communications, including any personal data you voluntarily provide in the course of seeking assistance.
phcash22 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, KYC data |
| Identity verification and fraud prevention | KYC data, technical data, transaction data |
| Processing deposits and withdrawals | Financial transaction data, KYC data |
| Providing and improving gaming services | Gameplay data, technical data |
| Responsible gaming monitoring and enforcement | Gameplay data, registration data |
| Anti-money laundering compliance (AMLA) | Transaction data, KYC data |
| PAGCOR regulatory reporting | Registration data, transaction data, gameplay data |
| Customer support | Support data, registration data |
| Sending service-related communications | Email address, mobile number |
| Sending promotional communications (with consent) | Email address, mobile number, gameplay data |
| Platform security and abuse prevention | Technical data, gameplay data, transaction data |
phcash22 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
phcash22 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phcash22 may share your personal data with carefully selected third-party service providers who assist us in operating the phcash22 platform. These include payment processors (GCash, PayMaya/Maya, and Philippine banks), KYC verification providers, game software providers, cloud hosting providers, and customer support platform providers. All service providers are contractually bound to process your data only on phcash22's instructions and in compliance with the Data Privacy Act of 2012.
phcash22 is required by law to disclose certain personal data to regulatory and law enforcement authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government agencies, where required by applicable law or a valid legal order.
In the event of a merger, acquisition, or sale of all or substantially all of phcash22's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
phcash22 does not sell, rent, lease, or otherwise commercially exploit your personal data to any third party. Your data is not a product — it is information entrusted to us for the sole purpose of providing you with a safe and enjoyable gaming experience on phcash22.
Cookies are small text files placed on your device when you visit phcash22. They help us recognise your device, remember your preferences, keep your session secure, and understand how you use our platform so we can improve it.
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the phcash22 platform and may prevent you from logging in or accessing certain features. For marketing cookies, you may withdraw consent at any time through your phcash22 account settings.
phcash22 retains your personal data for as long as your account is active and for a period thereafter as required by PAGCOR regulations, the Anti-Money Laundering Act, and other applicable Philippine laws. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC / identity verification documents | Duration of account + 5 years after closure |
| Financial transaction records | 10 years (as required by AMLA) |
| Gameplay and activity logs | Duration of account + 2 years after closure |
| Customer support communications | 3 years from date of communication |
| Technical and device data | 13 months from collection |
Upon expiry of the applicable retention period, phcash22 will securely delete or anonymise your personal data in accordance with our data disposal procedures.
phcash22 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While phcash22 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your phcash22 login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phcash22:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. phcash22 will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.
The phcash22 platform is strictly intended for adults aged 21 years and above, as required by PAGCOR and Philippine law. phcash22 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete the data in question.
If you are a parent or guardian and believe that your child has registered on phcash22, please contact us immediately at the details provided in Section 14 so that we can take appropriate action.
phcash22 primarily stores and processes your personal data within the Philippines. However, some of our third-party service providers — such as cloud hosting providers and game software suppliers — may process data in other countries. Where such cross-border transfers occur, phcash22 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required by the Data Privacy Act of 2012.
These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognised transfer mechanisms. By using phcash22, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to these safeguards.
phcash22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulations. When material changes are made, phcash22 will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.
The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the phcash22 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how phcash22 protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by phcash22, please contact our Data Protection Officer:
If you are not satisfied with phcash22's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
phcash22 is built on transparency, security, and trust. Your personal data is protected by Philippine law and our own strict privacy standards. Ready to experience the best of online gaming in the Philippines?
Strictly 21+ only · PAGCOR Regulated · DPA 2012 Compliant · Gambling is addictive. Know when to stop.